HelperSquad’s CRM software and front end booking system is designed to help agencies eliminate inefficiencies, minimise costs and increase customer loyalty.
The backend and front end work in tandem, allowing you to pre-set the your front end booking to only offer slots that you can accommodate. We make sure to do this by enabling you to group areas together into zones, and then to set required travel times between zones.
This allocates the right customers to the right staff at the right time with minimal human effort or margin for error (although of course you can override the system whenever you need to). This means you save on staff cost and maximise revenue per staff per day – the key metric for most of our customers.
Furthermore, we allow customers to easily rate your staff so that you can see which members of staff are performing and which aren’t. Moreover, whilst some customers will let you know that they are unhappy, others will simply switch agency. By allowing those customers to rate staff easily through their smartphones, you can more easily identify unhappy customers and fix the situation.
HelperSquad now also offers you the opportunity to have native apps in your company’s brand. This has been proven to increase customer loyalty and retention by making online booking even simpler!